Raise a complaint. We will resolve it.
If you are unhappy with any part of our service, tell us. Most complaints are resolved by our Customer Care team. If yours is not, you can escalate it to our Grievance Redressal Officer and then to the Reserve Bank of India.
How your complaint is escalated
Start at Level 1. Move to the next level only if your complaint is not resolved, or you are not satisfied with the reply.
- 1Level 1
Customer Care
We respond within 7 working days.
- Phone
- 9257011357
- 2Level 2
Grievance Redressal Officer
If Customer Care has not resolved your complaint.
- Name
- Nivedita Pathak, Compliance Officer and Grievance Redressal Officer
- Phone
- 9216099493
- Address
- 4th Floor, Plot No. A-23, Sector-9, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301
- 3Level 3
Reserve Bank of India
If your complaint is not resolved within 30 days, or you are not satisfied with our reply.
- Online
- cms.rbi.org.in
- Or write to
- Officer-in-Charge, Department of Supervision, Reserve Bank of India, RBI Kanpur, Main Office Building, 1st Floor, Post Box No. 82/142, Mahatma Gandhi (M.G.) Road, Kanpur 208001, Uttar Pradesh
Lodge a complaint
Give us as much detail as you can. Your complaint goes to our Customer Care team, who will respond within 7 working days.
Please keep ready
- Your loan account number, if you have one
- The date and nature of the issue
- Names of any staff or agents involved
- Copies of any letters, receipts or messages